Billing, Cancellation & Refund Policy
Plain-language terms for subscriptions purchased on consenttensor.com. This policy forms part of our Terms of Service.
Last updated · August 2, 2026
1. Plans and billing cycle
Starter ($49/mo), Professional ($149/mo), and Business ($499/mo) are billed monthly in advance through Stripe and renew automatically on the same day each month until cancelled. Enterprise pricing is set in an order form. All prices are in USD and exclude applicable sales tax or VAT, which is calculated at checkout.
2. Automatic renewal and consent
By subscribing you authorise recurring charges to your payment method until you cancel. You will see the plan, price, and renewal cadence before payment. We email a receipt for every charge.
3. Cancellation
- Cancel any time from your billing settings or by emailing billing@consenttensor.com.
- Cancellation stops future renewals; access continues until the end of the paid period.
- We do not prorate partial months on cancellation unless required by law.
4. Refunds
- 14-day money-back guarantee on your first paid month of a new subscription — email billing@consenttensor.com within 14 days of the first charge for a full refund.
- Accidental renewals reported within 7 days of the charge are refunded in full if no scans were run in that period.
- Service failure — if a defect prevents core scanning for more than 72 consecutive hours, we issue a prorated credit or refund on request.
- Outside these cases, fees are non-refundable. Enterprise and annual commitments follow the order form.
Approved refunds are returned to the original payment method within 5–10 business days.
5. Upgrades and downgrades
Upgrades take effect immediately with a prorated charge for the remainder of the cycle. Downgrades take effect at the next renewal; usage above the lower plan's limits may be restricted at that point.
6. Failed payments
Stripe retries failed charges over several days. We email you before suspension. Accounts unpaid for 21 days may be suspended, and data is deleted per the retention schedule in the Privacy Policy.
7. Price changes and chargebacks
We give at least 30 days' notice before a price change affecting your renewal; you may cancel before it applies. Please contact billing@consenttensor.com before initiating a chargeback — disputed accounts may be suspended while a bank dispute is open.